World Quality Report 2022-23

October 03, 2022

The World Quality Report is the industry’s largest research study providing a comprehensive assessment of the current state of quality engineering practices from around the world, and across different industries. Over the last 14 years, it has tracked and examined the most important trends and developments in quality assurance and testing, by surveying more than 1,750 senior executives globally across multiple sectors and 32 countries.

Welcome to the 14th edition of our World Quality Report (WQR).

Overview

Capgemini and Sogeti are publishing this report with our strategic technology partner Micro Focus. The topics covered are as far-reaching as possible to capture the nuances and trends in the industry, with key findings and recommendations across several key focus areas: agile quality orchestration, value stream management, intelligent automation, test environment provisioning, data quality, sustainable IT, and quality engineering for emerging technologies. Expert findings are accompanied by commentary, examples, and best practices from more than 15 senior executives from various Fortune 500 organizations, who participated in deep-dive interviews around these topics.

Changing times again

Over the last two editions, we discussed the impact of the COVID-19 crisis – which prompted faster and more impactful IT developments and digital transformation – and how everyone, including the quality engineering and testing functions in organizations, adapted to the new normal.

This year’s edition looks at how we are witnessing an even greater acceleration of that agenda on a global scale across all industries.

New to this year’s report

New are the topics of sustainable IT (what role has quality to play here?), and value stream management (will this help us in achieving better control of quality?). We have also introduced a chapter on the impact on quality of emerging IT technologies, such as the metaverse, blockchain, and virtual reality.